FAQs


  • Should I order a tree from you crazy elves?
Whoa, a deeply personal question right off the bat— but a good one. We love spreading joy, be it with our pops in the summer or our trees in the winter. We also believe that our trees have more character than the ones you find at the big box because they are delivered to your door by our "Elves."
However, this is a two-way transaction. We will deliver your tree on time and with Christmas cheer, and do everything else in our power to make you happy with your Christmas companion. For your part, we ask that you be home when our elves knock on your door and that you're ready to take delivery during your chosen time as well as having your tree ready to go for your pick up in the New Year.
  • What areas do you deliver to?
If you live in or near Atlanta, Charlotte, Greenville, Nashville or Richmond we most likely deliver. You can check by adding your zip when you add a tree to your cart. 
    • When can I get my tree delivered?

    Our delivery schedule runs from Friday 11/23 through Sunday 12/23. Delivery time slots vary by location and day of the week, just type in your address on the checkout page to see what's still available.
    • What if I just want to pick the tree up?

    We get it, picking out the tree is a family tradition. No problemo, you can call us to check for availability, but we've got lots at the following locations:

    Atlanta, GA - 675 Ponce de Leon Avenue, Atlanta GA 30308 (Ponce City Market)

    Charlotte, NC - 4400 Sharon Rd, Charlotte, NC 28211

    Greenville, SC - 205 Cedar Lane Rd. Greenville, SC 29611 (Swamp Rabbit Cafe)

    Nashville, TN - 299 11th Ave S Nashville, TN 37203 (The Gulch)

    Richmond, VA - 3400 Patterson Ave Richmond VA 23221 (across the street from Albert H Hill Middle School)

    • Where do the trees come from?

    We get our trees from Cheek Brothers Tree Farm in West Jefferson, NC (near Boone). It's truly beautiful up in the mountains, you should visit!
    • Why North Carolina?

    Most states don't grow "traditional" Christmas trees. The trees we’ve chosen are from North Carolina, because we believe they're the best!
    • Okay, so what type of tree is it?

    They are called Fraser Fir and they are beautiful! Frasers have great needle retention, a nice fresh-cut aroma and a deep green color. We only deliver the finest trees (Super Premium Grade!) our farmer has to offer, and the trees have full, sturdy limbs that will hold ornaments nicely. http://en.wikipedia.org/wiki/Fraser_fir
    • Will the tree shed?

    Fraser Firs do not lose too many needles, and lose even less when they are out of direct sunlight and dry heat and have PLENTY OF WATER to drink.
    • How do I take care of the tree?

    It's easy, we will deliver your tree with written instructions and our elves will make sure you understand the basics while onsite. In fact, here's exactly what that care sheet looks like! With this handy-dandy card, you can ensure that your tree stays fresh and beautiful, and you have a safe holiday!
    care card
    • Do you deliver to businesses?

    Yes, Tree Elves is a great/easy way to add a little holiday cheer to your office no matter what industry or what building.
    • Do you deliver to apartments and high rises?

    Yes! We will make arrangements to deliver to anyone within our delivery area.
    • What if I'm not at home when you try to deliver?

    If you can’t be home to receive your tree, you can leave a note to have us leave the tree on your porch or next to the front door when you checkout.
    However, if you are not home and live in a place like an apartment or condo where we cannot find a safe place for the tree, we will return it to our farm and contact you to reschedule. Re-delivery fee of $20 will apply.
    • How tall is my tree?
    Trees come in size ranges from 5-6' to 8-9' feet tall. Our trees are measured before they receive a fresh cut, usually about an inch off of the trunk, and are measured from bottom of truck to top of the tree's crown (the point at the top). It's important to note that the sizes are ranges and the tree could be anywhere within the range. These are not manufactured items so an exact size cannot be committed to.
    • Does the tree come in a stand?
    It does! Every Complete Kit comes with a stand for you to use while you have the Christmas Tree, we'll pick it back up when we pick up your tree to use again next year. Reduce, Reuse, Treecycle!
    • Where does my tree go when the elves pick it up?
    Your tree returns to King of Crops (the name of King of Pops' farm in Douglasville, GA) or another local farm where elves will grind it into compost and work it into the soil to grow more fruit for your favorite King of Pops flavor.
    • Do elves eat King of Pops?
    Yes, obviously, but they prefer a plate of cookies to bring to Mr. and Mrs. Claus.
    • Is Santa Claus real?
    Yes, obviously, why even ask!